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Provide high quality presales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/ tender and achieve high customer satisfaction for the services rendered.

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Understand customers’ networking and communications requirements.

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Provide high quality network design for customers’ WAN network.

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Perform role of overall solution architect integrating network solutions and managed ICT services.

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Ensure ICT solutions proposed by partners meets customer requirements.

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Constantly review customers’ network and proactively propose improvements to enhance network performance and achieve network optimisation.

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Work with engineering to identify resources needed in the proposals for customers.

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Conduct presentations on proposed solutions and new technology to customers.

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Prepare win/loss analysis for proposals / bids / tenders submitted to facilitate continuous improvement of networks designed.

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Ensure high quality documentation and updates for customers’ network configurations and processes.

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Develop non standard solutions in collaboration with engineering teams, vendors or business partners when the need arises.

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Recommend and assist customers in sourcing communications equipment or any other telecommunications related services needed by the customers from time to time.

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Support project manager and partners for WAN network project implementations.

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Support operations and service managers in post sales queries when required.

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Perform any other duties as assigned and required.

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Degree in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 2 years of experience in a technical position in the Communications / Network or Information Technology related industry.

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CCNA certification would be required. CCNP / CCIP certification is preferable.

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Knowledge in telecommunications technology and services such as Wireless Technology such as 3G, wimax, wireless, IP, VoiP, Internet, ISDN, networking equipment, video transmission, LAN/WAN technologies etc. Knowledge of SingTel infrastructure and services will be an advantage.

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Knowledge in IT such as messaging and collaboration, security, servers, backup solutions will be an advantage. ITIL certification is desirable.

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Able to work independently and communicate effectively with customers, peers and fellow colleagues within the organisation.

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Possess good customer handling skills.